Shangri-La Surabaya

Shangri-La Surabaya is a Shangri-La brand hotel in the heart of Surabaya, East Java, featuring 365 guest rooms and suites with Javanese-styled luxury and intricately carved wooden décor. The hotel offers five restaurants and a bar, lush gardens, a tropical pool, spa services, and is located 5 minutes from Ciputra World Mall.

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Watch: Shangri-La Surabaya in 2 minutes

1. 0:00 · Overview
2. 0:20 · Rooms & suites
3. 0:50 · Dining
4. 1:20 · Location
5. 1:50 · Good to know

Photos: Wikimedia Commons (credited in the video). Every fact shown is verified by our editorial board.

Location and setting

Shangri-La Surabaya is located in the heart of Surabaya, a city of over 3 million people in East Java. The hotel sits 5 minutes by car from Ciputra World Mall and approximately 10 minutes from Surabaya Zoo. Surabaya serves as a gateway to Mount Bromo.

The area offers access to cultural and historical landmarks. Kota Lama, the city's Dutch colonial quarter, features heritage buildings and structures from the early 20th century. Tugu Pahlawan, the Heroes Monument, commemorates Indonesia's independence struggle. The Museum 10 November documents the Battle of Surabaya in November 1945.

Rooms and suites

Shangri-La Surabaya offers 365 guest rooms and suites. The rooms are decorated in warm tones with Javanese-styled luxury, featuring intricately carved local wooden frames. Many rooms provide panoramic city views.

Room types include: Deluxe Room (35 sq m), Executive Room (49 sq m), Horizon Club Deluxe Room (35 sq m), Horizon Club Executive Room (49 sq m), Executive Suite (84 sq m), Residence Suite (119 sq m), Premiere Suite (187 sq m), and Presidential Suite (208 sq m). Connecting rooms are available.

Dining

The hotel features five restaurants and a bar. Dining venues include Shang Palace, Jamoo, Nishimura, Lobby Lounge, and Sapore Osteria. The restaurants offer diverse global cuisines with wellness-focused dining options. Room service is available 24 hours.

Spa, pools and facilities

Shangri-La Surabaya is surrounded by lush gardens and features a tropical pool setting and spa services. The hotel includes a business centre equipped with audiovisual equipment, broadband internet, conference call facilities, and meeting rooms.

Additional services and facilities include Wi-Fi access, parking with valet service, non-smoking rooms, facilities for guests with physical challenges, butler service in suites, express check-in and check-out, and laundry and valet services.

Getting there

Shangri-La Surabaya is approximately 30 minutes by car from Juanda International Airport. The hotel arranges airport transfers via hotel limousine. Guests should book the limousine in advance by providing flight details. Public taxis are also available from the airport.

Explore Shangri-La Surabaya

Editorial verification: Shangri-La Surabaya is affiliated with Shangri-La; this was confirmed on the brand's own website or hotel list, and the hotel was matched to its official website by our editorial board.

Frequently asked questions

Where is Shangri-La Surabaya located?

Shangri-La Surabaya is located at Jalan Mayjend Sungkono 120 in the heart of Surabaya, East Java. The hotel is 5 minutes by car from Ciputra World Mall and approximately 10 minutes from Surabaya Zoo.

How many rooms does Shangri-La Surabaya have?

Shangri-La Surabaya has 365 guest rooms and suites.

What dining options are available?

The hotel features five restaurants and a bar with named venues including Shang Palace, Jamoo, Nishimura, Lobby Lounge, and Sapore Osteria. They offer diverse global cuisines with wellness-focused dining options.

Does Shangri-La Surabaya have a pool and spa?

Yes, the hotel features a tropical pool setting and spa services.

How far is Shangri-La Surabaya from the airport?

The hotel is approximately 30 minutes by car from Juanda International Airport. Hotel limousine transfers can be booked in advance, and public taxis are also available.

What room types are available?

Room types include Deluxe Room (35 sq m), Executive Room (49 sq m), Executive Suite (84 sq m), Residence Suite (119 sq m), Premiere Suite (187 sq m), Presidential Suite (208 sq m), and Horizon Club rooms. Connecting rooms are also available.

Is there parking at the hotel?

Yes, the hotel offers parking with valet service.

Is Shangri-La Surabaya a luxury hotel?

Shangri-La Surabaya is affiliated with Shangri-La; this was confirmed on the brand's own website or hotel list, and the hotel was matched to its official website by our editorial board.

Where is Shangri-La Surabaya?

Shangri-La Surabaya is in Surabaya, Indonesia. Address: Jl. Mayjend Sungkono 120, West Surabaya, Surabaya, East Java, 60256,Jl. Mayjend Sungkono 120, Surabaya Barat, Surabaya, Jawa Timur, 60256, RW 10, Surabaya, East Java, 60256, Indonesia.

Verified luxury hotels nearby

• JW Marriott Hotel Surabaya · 4.1 km · Surabaya, Indonesia

Hotel facts

Location	Surabaya, Indonesia
Address	Jl. Mayjend Sungkono 120, West Surabaya, Surabaya, East Java, 60256,Jl. Mayjend Sungkono 120, Surabaya Barat, Surabaya, Jawa Timur, 60256, RW 10, Surabaya, East Java, 60256, Indonesia
Brand / alliance	Shangri-La
Official website	shangri-la.com
Area guide	RW 10 luxury hotels
Verified	2026-09-25 by the editorial board

Sources: shangri-la.com/surabaya/shangrila/ · shangri-la.com/surabaya/shangrila/rooms-suites/ · shangri-la.com/surabaya/shangrila/dining/ · shangri-la.com/surabaya/shangrila/about/services-facilities/ · shangri-la.com/surabaya/shangrila/about/ · shangri-la.com/surabaya/shangrila/about/local-guide/ · shangri-la.com/surabaya/shangrila/about/map-directions/ · shangri-la.com/surabaya/shangrila/about/corporate-social-responsibility/

Map data © OpenStreetMap contributors. Hotel data: Wikidata (CC0), OpenStreetMap (ODbL), official websites.